Buggie Bugs :-)

[Titi Wopat]

This is a tread I have started on the OL forums and thought seeing not all read the forums I would post here to. I really do hope this tread can help with bug reporting and everyone keeps postive and constuctive.

I don't want this to be a moan board, but about people explaining bugs they come across and explaining step by step what they have done to test and what their findings are. In a hope this may help 3DX/Sakai get info or for us as members to find work arounds our self :)
I decided to start this tread after an issue we at HH are having and didn't want the HH tread turning into a tread about the group issue we are having.

http://openlifegrid.com/Community/Forums/tabid/323/aff/17/aft/694/a...

This is in response to Surreals help and info.


HH have done some control testing and sent the findings into Sakai, and we try and test every couple of days to see if there are any changes. I still think it maybe worth at least one person sending in a bug report. From what you and Cheops are saying it was not the region that went down, but a number of people who where in group chat and it was after you opened the group tab. It all sounds similar if not the same and the data may help Sakai get to the bottom of what is causing the issue.
We have found opening the group tab freezes us up and we are logged out after a few mins if we don't close the veiwer. This happens to members and to non members. However with non-members its shows them the "Join tab" but no other info in the group charter. They can click the join buttom and it will look to them like they are joining the group, but they will then freeze and be logged out.
For members of the group just opening the HH group tab will cause them to freeze and crash out.
We did find yesterday that we could use the group chat as long as we did it through the contacts page and not through the group page.
There were 3 of us on differant sims that tested it and 1 by 1 we got logged out, however when we logged bac in the group chat worked again. However I do have to add we did not stay in group chat long as we all had stuff to do and didn't want to get logged out again hehehehehe. So HH members be warned I will be trying to group chat with u all later to see if its maybe a time thing :-)

It would be interesting if people using group chat if they would post how it works for them, eg how long you chatted for, how many people, and whether u all where on the same sim or differant ones. This info may help to see if its a group bug or just an issue for HH. As I have said above Surreal's info sounds similar but not the same, as he says he can open his group page up, would be good to know if you opened the group page again after you logged bac in after ur crash out.

Another thing that did cross our minds was the size of the group, we are at 70 members when this issue started, for any groups of that size or bigger it would also be interesting to know if you have had any of the above issues.
I hope this tread helps us get some postive feed bac on these little bugs we all come across :-)

[Titi Wopat]

Surreal posted this on my wall so I have just moved it here for him.


At 3:59pm on October 25, 2009, Surreal Numbers said… Hi Ti, I couldn't find a way to reply to the Buggie Bugs discussion here so please feel free to move this as needed. My post on the OLG Forums, http://openlifegrid.com/Community/Forums/tabid/323/aff/23/aft/1271/....

Hi Ti,

The region actually crashed and I had to do a restart. The circumstances at the time of the crash, as best as I can remember, were that we had ~10 people in group chat distributed around the grid. At the same time, there were 10-15 people in the region some of whom where in group chat. I invited some of the visitors to join the group by opening my profile. To make sure they were actually joining, I clicked my profile and opened the group. At that point, the region crash occurred.

After the region was restarted, I logged back in and initiated group chat to invite people back. We didn't crash but I did not open the group from my profile again that evening.

This morning when I logged, I did open my profile to review the group changes and did not crash but, of course, the circumstances were different.

Also, this morning, someone else started a group chat among 6 or 7 of us scattered around the grid. Chat lag was apparent but there were no crashes as far as I know.

Given the circumstances, I cannot say the Happy Helpers issue factors into the Virtually Live crash. It did not come to mind to conduct a test when the party restarted, so I don't have data that I would consider necessary and sufficient for 3DX to investigate and, therefore, have not filed an issue.

It sounds to me like you've done the two classes of experiments you needed to when looking at this kind of problem: repeatability (you yourself can reliably recreate the issue) and reproducibility (others can reliably recreate the issue). The Happy Helpers group clearly does have a technical problem that needs sorting. Once I saw the original post on the issue, I went methodically through a large number of groups and the only one that crashed the viewer (not the region) when I tried to open it was Happy Helpers.

Kind regards,

[Titi Wopat]

Well it looks like there is some good news there ....... its not grid wide :-)

Seeing it is just effecting HH we will go back to updating members on the Happy Helpers treads and OLX's group page.

http://olxchange.ning.com/group/happyhelpers

Thanks to everyone for their help :-)

[Titi Wopat]

Ok me again :tongue:
I am having a little buggie bug on returning things and wonder if its just me or if its a known bug and if theres a work around, apart from the long one I have worked out for myself :tongue::hehe:

Its to do with returning items.

I go to the land tab > then objects > click on the persons objects I want to return > click return....... then freeze

I then log back in and some of the objects have gone, but not all. I do the same as above again to return the rest and the same happens. This happens whether its my objects or another avatars.
However (and this is the long work around hehehe) if I return objects as a single object I do not freeze, its only if I link them or do through the land tab.
If anyone has a shorter work around let me know please :)